Effective Date: 25 February 2026
Email: contact@thelistener.in
1. Introduction
The Listener (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our website and services.
By accessing or using our services, you agree to this Privacy Policy.
2. Nature of Our Service
The Listener provides confidential, judgment-free listening sessions.
We are not a medical, psychiatric, or therapy service.
We prioritize emotional safety and confidentiality in all interactions.
3. Information We Collect
A. Personal Information
When you book or contact us, we may collect:
- Full name
- Email address
- Phone number
- Appointment details
- City (if required)
B. Payment Information
Payments are processed securely through third-party payment gateways.
We do not store your full debit/credit card details.
C. Communication Data
- Messages sent through contact forms
- Emails exchanged with us
- Session scheduling details
D. Technical Information
We may collect:
- IP address
- Browser type
- Device type
- Cookies and usage analytics
This helps us improve platform performance.
4. Confidentiality of Conversations
We treat all conversations as private and confidential.
However:
- Sessions may be monitored internally for quality assurance (if applicable)
- We do not share conversation details with third parties
- Information may be disclosed if required by law
- Information may be disclosed if there is a serious risk of harm
Users are advised not to share extremely sensitive personal data unless comfortable.
5. How We Use Your Information
We use your information to:
- Schedule and manage sessions
- Provide customer support
- Improve user experience
- Process payments
- Send confirmations and service updates
We do NOT sell your personal data.
6. Data Storage & Security
We use reasonable technical and organizational measures to protect your information.
However:
- No online system is 100% secure
- Users are responsible for maintaining device security
7. Cookies
Our website may use cookies to:
- Improve browsing experience
- Track analytics
- Optimize performance
You may disable cookies in your browser settings.
8. Third-Party Services
We may use third-party providers for:
- Payment processing
- Website hosting
- Analytics
- Communication tools
These services have their own privacy policies.
9. Data Retention
We keep personal information only as long as necessary to:
- Provide services
- Comply with legal obligations
- Resolve disputes
You may request deletion of your data by contacting us.
10. Your Rights
You may:
- Request access to your data
- Request correction of incorrect data
- Request deletion of your data
- Withdraw consent (where applicable)
Contact: contact@thelistener.in
11. Emergency Situations
The Listener is not an emergency service.
If you are in danger, crisis, or emergency, contact local emergency services immediately.
12. Children’s Privacy
We do not knowingly collect data from minors.
13. Changes to This Policy
We may update this Privacy Policy from time to time.
Updates will be posted on this page with a revised effective date.
14. Contact Us
For questions regarding this Privacy Policy:
Email: contact@thelistener.in
